Account Questions

[su_spoiler title="I can't get anything to connect - how do I fix this?" icon="plus-circle"]One thing to keep in mind is that every end-users networking and internet environment is different – and at My Secure Browser we never stop working to improve our products and services to make sure they work as fast and efficiently as possible in all environments.

Due to the encrypted nature of our networking, one thing that often interferes with our services are “software firewalls” or other so called “internet security suites”.   Norton, Avast, and Kaspersky are a few providers of these applications – and in fact, most antivirus software will contain some kind of “network protection” service.   These “software firewalls” will often block My Secure Browser applications and provide no warning of their doing so.    If you’re having problems connecting – and you’re using an antivirus or network protection application – try disabling these first and then attempting your My Secure Browser connection.  If this succeeds, you’ll need to add an exception or rule to your antivirus or internet security application to allow My Secure Browser to connect.  Each application will vary in how these exceptions are enabled so please check with the help or user guide associated with the blocking application.
[su_spoiler title="Are Username and Passwords CaSe SenSiTiVe?" icon="plus-circle"]Yes, our servers are CaSe sensitive.  This is the most common reason for Authentication Errors.[/su_spoiler]

[su_spoiler title="Can I pay by mail, money order, or check?" icon="plus-circle"]If you prefer to pay by mail, please send payment in US dollars for the length of membership you desire. Send money order or personal check if it is from a US bank. Please include your valid email address so we can contact you when the membership is set up. Please include your choice of user name and password. Mail to:, 5150 Fair Oaks Blvd., Suite #101  PMB# 362 , Carmichael, CA, 95608.[/su_spoiler]

General Questions

[su_spoiler title="Does My Secure Browser change my IP address?" icon="plus-circle"]My Secure Browser hides your real IP address behind our servers.  You will still have the IP address that your ISP issued to you, but this IP address will be hidden behind the My Secure Browser servers.  Your IP address will appear to be a My Secure Browser IP address.  The location of your IP address will depend on which My Secure Browser server you choose to connect to.  You can change your IP address from a US, EU, Moscow, Asianor any other IP available depending on which server you choose.[/su_spoiler]
[su_spoiler title="Can I view Facebook through My Secure Browser?" icon="plus-circle"]Facebook, YouTube, ESPN, and just about any other site you can name is available through My Secure Browser.  The My Secure Browser VPN or proxy servers will unblock Facebook.[/su_spoiler]
[su_spoiler title="Can I Use Bittorrent?" icon="plus-circle"]While My Secure Browser philosophically supports the use of bittorrent technology for distribution of legally obtainable non-copyrighted material, due to abuses of bittorrent with pirated and/or copyrighted material, My Secure Browser blocks this technology in our US-based servers.

The use of My Secure Browser networks to obtain pirated or other copyright protected material is a violation of our terms of service and is grounds for termination of your account.[/su_spoiler]
[su_spoiler title="Are the Username and Passwords CaSe Sensitive?" icon="plus-circle"]Yes, our servers are CaSe sensitive.  This is the most common reason for Authentication Errors.[/su_spoiler]

Software Questions

[su_spoiler title="I'm using a Mac and my computer thinks your software is corrupt. What's up with that?" icon="plus-circle"]The new Gatekeeper feature in Mac OS X Mountain Lion can get in the way when it comes to installing software. By default, a Mac running Mountain Lion will block the installation of apps that are not from the Mac App Store but doesn’t always inform you properly.   To remedy this, you need to enable installation of applications downloaded from “anywhere” in the security and privacy section of your system preferences.    For a more detailed guide, visit this link.[/su_spoiler]
[su_spoiler title="Why is the port number in Webtunnel SSH displayed in red?" icon="plus-circle"]The port number would be displayed in red if another piece of software has already bound that port.  Webtunnel SSH will not work properly until this is corrected.  You must change the port number by entering the connections tab, clicking the paper pencil icon, and then entering a different port number. When you go back to the status tab, you should find that the port is now green. [/su_spoiler]
[su_spoiler title="I get the error message 'Unfortunately My Secure Browser Surf is not able to create a secure connection for you.' What's that all about?" icon="plus-circle"]The error you see usually occurs when there is instability in the encrypted connection. This can be caused by a poor quality connection between your PC and our server, local restrictions from your ISP that are blocking connections to My Secure Browser, or if we are doing maintenance on the system. We’re continually working on improvements to the client so do look for upgrade notices that should happen when you launch our software. One of the biggest culprits are software firewalls, other “Network Security” applications like Norton Security Suite, or other antivirus software which can block these encrypted connections without warning to you. If you are using such an application, you should try disabling this to see if it improves the use of Surf. If it does, you know you need to add an exception to your security software to allow the Surf application. When this error occurs, Surf will close down automatically as a safety feature to prevent any accidental unencrypted traffic from occurring.[/su_spoiler]